Our clients achieve significant savings in
their operating costs.
Accedo delivers value and real cast savings under the most experienced and seasonaded team of managers in the Nearshare industry.
Our bi-lingual, well-trained, and highly motivated customer interaction employees make separate call center for Spanish speaking customers unnecessary and, at the same time, are closely attuned to the America Culture.
Advantage
100% English &
100% Spanish.
Ranked scorecard Global BPO Vendor for Fortune 100 & Private Tech Clients.
Partner with Leading Customer Technology Firms.
Delivered New 600 agents in 3 months & hit all SLAs in 60 days.
Our average client saves 50%+ in Service & Operating costs annually.
EST/CST Timezones, Cultural Awareness, Proximity to the U.S.
(Q2,2020) AHT improvements are driven by fast, scale, in-depth QA call analysis; with constant QA and TL feedback & Coaching.
(Q2,2020) AHT improvements driven by in-depthQA customer call sentiment analysis. We understand Fast what our customers concerns are.
Week 1: Agents were focused on providing the best customer servicer along with proper procedures.
Week 5: We were able to find the balance between correct procedures and customer satisfaction for new hires and tenures agents.
AHT Reduction: -14 seconds
QA-CSTA Mapping: +7 pts
Sales Improvement: +22%