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Learn about Who We Are, our leadership team and
our journey through the years.

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Building Great & Consistent
Customer experiences
is not so simple

The always on, digital multichannel world in which we live creates challenges for companies and customers alike.

Companies, trying to adapt to a new world of connectivity, are faced with disconnected technology systems, data silos, outdated processes, and rising costs. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty.

Building Great & Consistent
Customer experiences
is not so simple


Men
Men

We have built our business around the concept and ultimate goal of aiding out clients maintain & grow their relationships with customers, because we know how crucial the relationship between brands and customers truly is.

Industry-leading services help our clients unify the customer experience across the entire customer engagement value chain, delivering greater impact in terms of increased revenue, improved profitability and deeper customer loyalty.

Through The Years


20
09

The first
foundations

Construction of Accedo Park first Delivery Center begins.
Accedo signs Business Alliance with [24]7-Inc.

Construction of Accedo Park first Delivery Center begins.
Accedo signs Business Alliance with [24]7-Inc.

20
10

Accedo's business
developments in market

Completition of Accedo Park and first Delivery Center. Large US Retailer signs contract for 70 E-Commerce/ Customer Care agents.
Phone caption selects Accedo for Online Transcription Services for the US Hearing Impaired.
Large US Retailers ramps to 250 FTE's.

Completition of Accedo Park and first Delivery Center. Large US Retailer signs contract for 70 E-Commerce/ Customer Care agents.
Phone caption selects Accedo for Online Transcription Services for the US Hearing Impaired.
Large US Retailers ramps to 250 FTE's.

20
12

Business updates and
developments from retailers

Fortune 100 Retailer adds Second Line of Business with 90 Credit Card Customer Care Agents.
Major Web Seeking Portal selects Accedo for Web Software Development Pilot.
Fortune 100 Retailers adds Third Line of Business with Executive Responses Queue.
Delivery Center Ramps Down to 250 FTEs after succesful Holiday Season.

Fortune 100 Retailer adds Second Line of Business with 90 Credit Card Customer Care Agents.
Major Web Seeking Portal selects Accedo for Web Software Development Pilot.
Fortune 100 Retailers adds Third Line of Business with Executive Responses Queue.
Delivery Center Ramps Down to 250 FTEs after succesful Holiday Season.

20
13

Excellent business
updates

Retailer Renews Contract and Doubles Head Count.
Major Web Seeking Portal leaves Pilot and begins Accelerated Ramp.

Retailer Renews Contract and Doubles Head Count.
Major Web Seeking Portal leaves Pilot and begins Accelerated Ramp.

20
14

Hire hundreds
customer care agents

Retailer 1 plans ramp up of 250 additional Customer Care agents by November.
Retailer 2 plans ramp up of 340 additional Customer Care agents by November.

Retailer 1 plans ramp up of 250 additional Customer Care agents by November.
Retailer 2 plans ramp up of 340 additional Customer Care agents by November.

20
15

Pereira's news and major
global client partnership

Construction of Accedo's second delivery center begins in Pereira, Colombia.
Major global communication company sign contract with Accedo in Colombia and begins operations with 380 agents.

Construction of Accedo's second delivery center begins in Pereira, Colombia.
Major global communication company sign contract with Accedo in Colombia and begins operations with 380 agents.

20
16

Accedo expands operations
with new delivery center

Construction of Accedo's third delivery center begins in Bucaramanga, Colombia.

Construction of Accedo's third delivery center begins in Bucaramanga, Colombia.

20
17

International recognitions,
expansion, and team growth

Accedo Earned/Ranked #1 (out of 11) CSAT Intl. Provider for Fortune 50 Retailer.
Accedo Colombia Team reaches 1200 Associates.
Second Bucaramanga Colombia Center Opened.
Existing Mobile & Technology Client expands to 1,100 Associates. Serving 7 Business lines.

Accedo Earned/Ranked #1 (out of 11) CSAT Intl. Provider for Fortune 50 Retailer.
Accedo Colombia Team reaches 1200 Associates.
Second Bucaramanga Colombia Center Opened.
Existing Mobile & Technology Client expands to 1,100 Associates. Serving 7 Business lines.

20
18

Expansion and
outsourcing news

US Healthcare Provider selects Accedo as US Billing BPO Provider.
Looking at 4th Center Colombia Expands FTE.

US Healthcare Provider selects Accedo as US Billing BPO Provider.
Looking at 4th Center Colombia Expands FTE.

20
19

Recent developments in Bogota:
new center and energy services partnership

4th Center in Colombia fully operating in Bogota.
North American Retailer of Energy & Energy Services selects Accedo.

4th Center in Colombia fully operating in Bogota.
North American Retailer of Energy & Energy Services selects Accedo.

20
20

Accedo's rapid growth as a top
bpo provider for us tech, retail,
health, and consumer companies

The fastest-growing US Tech Company in the US chooses Accedo as their New BPO provider to meet high volume demands generated by COVID-19 lockdowns.
#1 US Luxury Retail Brand selects Accedo as their BPO Partner and starts ramp-up for their busiest season.
Private US Health Insurance Company opens operations at Accedo.
#1 Consumer Electronics & Video Game Company to start operations at Accedo.
5th center expansion in the works.

The fastest-growing US Tech Company in the US chooses Accedo as their New BPO provider to meet high volume demands generated by COVID-19 lockdowns.
#1 US Luxury Retail Brand selects Accedo as their BPO Partner and starts ramp-up for their busiest season.
Private US Health Insurance Company opens operations at Accedo.
#1 Consumer Electronics & Video Game Company to start operations at Accedo.
5th center expansion in the works.